Access Navigator -Feist Weiller Cancer Center

Job Duties

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.
• Other related duties as required.

  Requirements

  • Must have computer skills and dexterity required for data entry and retrieval of information.
  • Effective verbal and written communication skills and the ability to present information clearly and professionally.
  • Proficient with Windows-style applications, various software packages specific to role and keyboard.
  • Strong interpersonal skills.
  • Good time management skills.
  • Able to work collaboratively with various departments.
  • Able to exercise sound judgment in handling difficult/escalated situations.

    Qualifications

    • Education Required - High School diploma or equivalent.
    • Preferred - Bachelor's degree.
    • Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.
    • Work Experience Required - 2 years’ experience in appointment scheduling, customer service, or related field.