Access Navigator

Job Duties

• Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access.
• Manages and coordinates referrals via online work queues.
• Provides excellent customer service and access navigation support to both patients and providers via web tools.
• Develops and maintains organized record keeping systems as needed to facilitate the flow and retrieval of information.
• Works collaboratively with clinical departments to meet the needs of patients.

Requirements

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Good time management skills.
• Able to work collaboratively with various departments.
• Able to exercise sound judgment in handling difficult/escalated situations.