Access Manager, Surgical Oncology - 141138

About the role

The Access Manager, Surgical Oncology, is a key access leader responsible for ensuring an exceptional patient scheduling experience across our comprehensive breast health services. This role provides direct staff supervision, oversees daily access operations, supports staff through consistent coaching and development, and drives accountability for established workflows and protocols.

Responsibilities

• Oversee daily access operations for Surgical Oncology, ensuring efficient scheduling of new patient consults, clinic visits, and surgical cases.
• Provide direct supervision, coaching, and performance management to access and scheduling staff.
• Partner with the call center leader to ensure continuous communication regarding clinical operations that impact call center workflow.
• Proactively manage key access metrics, including third-next-available, no-show rates, room utilization, and appointment utilization, identifying trends and recommending improvements.
• Ensure appropriate utilization of appointment slots and manage overbooks to minimize patient impact.
• Plan, assign, and direct work; onboard, orient, and train new team members; and address performance issues as they arise.
• Implement and reinforce standardized workflows, protocols, and service expectations.
• Serve as a knowledgeable resource for outpatient scheduling requirements and procedures.
• Collaborate closely with physicians and clinical teams to improve patient access pathways.
• Conduct operational and financial analysis to support process improvement initiatives and recommend changes to enhance access and efficiency.
• Serve as a first-line decision-making resource for staff and patient concerns.

Requirements

• Nine (9) years of related experience, education/training, OR a Bachelor’s degree in a related area plus five (5) years of related experience/training, including two (2+) or more years in healthcare operations or a related field, preferably in access.
• Demonstrated critical thinking and innovative problem-solving skills, with the ability to quickly analyze problems, determine the appropriate level of intervention, and develop and apply effective solutions.
• Strong customer service abilities, with a commitment to supporting both internal and external stakeholders.
• Demonstrated supervisory and organizational skills to supervise staff effectively and to manage the complex workflow and multiple priorities involved with clinic/center administration.
• Educational equivalency in a related field may be substituted on a year-for-year basis for the required experience.

Qualifications

• A Bachelor’s degree in a related area is preferred.
• Supervisory office management experience within an outpatient oncology setting is preferred.
• Previous leadership role, which includes managing direct reports, project management, conducting performance evaluations, and creating/managing reports in Excel, is preferred.
• Ability to think creatively and independently on concepts requiring advanced analytical skills is preferred.
• Advanced knowledge of administrative, budgetary, human resources, and financial principles and practices is preferred.
• Demonstrated project management experience is preferred.
• Leverage Lean Six Sigma experience is preferred.

Skills

• Proficiency with computer systems and scheduling applications.

Benefits

Not specified.

Pay

Hiring Pay Scale: $85,000- $130,000 / Year

Schedule

Days, 8-Hour Shifts, Monday-Friday