Access/Intake Coordinator (Multilingual)

About the role

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members contribute to the mission of partnering with individuals, families and communities for health, justice and hope.

Responsibilities

• Serve as the first point of contact for individuals seeking services via phone, email, referrals, or in‑person.
• Conduct initial mental health and substance use screenings to gather client needs, history, and current status.
• Triage based on the client’s situation to determine appropriate services or level of care.
• Track and monitor student grades and attendance through regular contact with families and teachers/school counselors.
• Collaborate with clinicians, chemical dependency counselors, and other professionals to ensure accurate assessment and placement.
• Schedule intake appointments and coordinate enrollment into behavioral health programs or services.
• Collaborate with internal staff and external providers to coordinate referrals and ensure timely access to appropriate services.
• Maintain accurate and up‑to‑date records of client information, including demographic data, assessment results, and referral details.
• Communicate with clients regarding appointment reminders, required documentation, and any necessary follow‑up information.
• Prepare and maintain intake forms, assessment tools, and other necessary documentation for client records and program compliance.
• Enter client information accurately into the electronic health records (EHR) system or designated database.
• Generate reports and statistical data related to intake and referral activities as required by the organization or regulatory agencies.
• Maintain confidentiality and adhere to HIPAA and 42 CFR Part 2.
• Communicate effectively with clients, families, and referring agencies to address inquiries, provide information, and ensure a positive experience.
• Collaborate with the clinical team to discuss assessment findings, treatment options, and appropriate referrals.
• Stay informed about available behavioral health resources, treatment options, and community programs to provide accurate information and referrals.