Admissions Coordinator

Benefits

• Healthcare
• Dental
• Vision
• Paid-Time Off
• Excellent Compensation

About the Role

Seeking a concierge/admission personnel to assist the admission leader with daily responsibilities such as maintaining admission guidelines, internal marketing programs, room preparation, tours and visits.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by preparing and providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates.
• Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake).
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required.
• Contacts Social Services Department to verify eligibility.
• Contacts insurance companies to determine or verify coverage.
• Meets in center with families upon or before admission to sign paper work, timely and accurately.
• Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission.
• Inspects resident's room prior to admission.
• Active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction.
• Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.