Access Information and Referral Specialist

About the role

The Access Information and Referral Specialist provides information and referrals to individuals seeking services for mental health, substance use disorders, and/or intellectual developmental disabilities. Assist individuals in navigating the OCHN network, OCHN policies/procedures, and Access process. Determine the appropriate information and referral for the individuals which may include Access screening, community referrals, other county Access departments, Oakland County Core Provider Agencies, Oakland County Customer Services department, Crisis Providers, and others as applicable.

Responsibilities

• Greet individuals coming into the Resource and Crisis Center (RCC) with a welcoming, warm, professional and trauma informed manner.
• Manages the flow of referrals (Access walk-ins, email referrals, voicemails and faxes) through the Access process, assigns to Access clinicians in a rotation, solves problems related to Access process issues and brings concerns to Access leadership.
• Serve as a primary point of contact for community partners, including hospitals, emergency departments, jails, courts, law enforcement agencies, and referral sources.
• Coordinate communication regarding referrals, admissions, discharges, appointments, releases of information, and continuity of care.
• Coordinate closely with Crisis Services front desk and clinical staff to identify individuals who do not require immediate crisis intervention and facilitate completion of Access Screening as