Access Coordinator III CVSL/IMSL/PCC

Summary of Job Duties

This posting will fill positions at various areas, including Cardiology, Internal Medicine, Specialty, and Primary Care. Final clinic assignment will be determined by the department manager based on operational needs and position availability.

Qualifications

• Minimum Qualifications: High School Diploma or GED Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment. Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners. Excellent customer service skills. Knowledge in basic medical terminology.
• Preferred Qualifications: CHAA Certification Bachelor’s degree

Job Requirements

• Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
• Collections co-pays, deductible, and/or payments for patient’s account.
• Collects co-pays, deductible, and/or payments for patient’s account.
• Conducts pre-registration as needed, inputs and/or updates accurate patient information.
• Conducts insurance verification and benefits explanation by running eligibility on patients.
• Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
• Assists other teams as needed.
• Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
• Consistently utilizes communication devices and keeps accurate records as required.
• Demonstrates effective service recovery skills.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skill competencies and completes skill assessments annually.
• Completes and maintains documentation of continuing education hours annually.

Salary Information

$17.72

Required Documents to Apply

• Resume

Optional Documents

Special Instructions to Applicants: Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS. Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

• Frequent Physical Activity
• Occasional Physical Activity