Access Coordinator II (Pine Bluff, AR)

Summary of Job Duties

Join UAMS Family Medical Center in Pine Bluff as an Access Coordinator II. Working under supervision, you will serve as a key patient resource for registration activities and drive comprehensive data collection to support high-quality patient care. This role handles demographics, insurance information and eligibility, preferred pharmacy data, and financial transactions, while coordinating scheduling and responding to patient information requests in alignment with UAMS South Central workflows and policies. The Access Coordinator II performs all duties of Access Coordinator I and takes on additional responsibilities to support patient care operations.

Qualifications

• Minimum Qualifications: High School Diploma/GED Two (2) years of customer service or healthcare experience.
• Knowledge, Skills, & Abilities: Good communication skills. Ability to follow oral instructions, read, and write. Computer/basic keyboard skills Telephone etiquette skills. General knowledge of office machines, including printers and scanners. Excellent customer service skills.
• Preferred Qualifications: Two (2) years of experience in registration or scheduling in a healthcare environment Knowledge of basic medical terminology. Knowledge of healthcare insurance eligibility.

Responsibilities

• Identify and collect copays, coinsurance and past-due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepares necessary documentation for daily deposits.
• Works registration, and front desk and assists billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Maintain accurate records and communicate changes to employees in the work unit.
• Review patient accounts for demographical, insurance and/or payment errors.
• Track appointment cancellations, no shows etc.
• Ensure faxing, scanning, and importing are completed within a timely manner.
• Reviews and matches patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility and counsel patients regarding office policies.
• Review Patient Portal request for demographic or other changes. Review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal request for appointment request. Review appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Must be able to function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service. A high commitment to maintaining consistent attendance required Fill in as Call Center Representative and cross trains in various other areas as needed.
• Generates reports for accounting. May perform other duties as assigned.

Salary Information

Commensurate with education and experience.

Required Documents to Apply

• Resume

Optional Documents

• Proof of Veteran Status

Special Instructions to Applicants

Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

• Hearing
• Manipulate items with fingers, including keyboarding
• Sitting
• Talking

Frequent Physical Activity

• Reaching
• Repetitive Motion
• Sitting
• Standing
• Walking

Occasional Physical Activity

• Balancing
• Crouching
• Kneeling
• Lifting
• Pulling
• Pushing
• Sitting
• Stooping