Access Coordinator I - Division of Urology

Responsibilities

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances
• Coincides with all appropriate resources to schedule appointments, procedures, and coordination of complex care
• Informs referring physician and/or family about next steps and what is required for visit to CHOP
• Covers appointment scheduling with access schedulers as needed based on department scheduling guidelines
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients)

Requirements

• Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations
• Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient

Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• Working in a healthcare environment, complex scheduling experience Required
• At least three (3) years scheduling experience Required
• At least five (5) years related experience in a healthcare setting; Experience with database maintenance Preferred

Skills and Abilities

• Individual must be organized, dependable, and able to make independent judgments
• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• Requires high commitment to customer service
• Excellent knowledge of insurance verification/ authorization processes
• Experience with complex scheduling

Pay

SALARY RANGE: $24.87 - $31.09 Hourly