Access Coordinator I - Division of Ophthalmology

Responsibilities

• Fielding phone calls and in-person patient scheduling requests.
• Monitoring and processing all online requests from patients/families.
• Follow-up appointments, second opinions, and tracking internal and external referral sources.
• Aiding patient/families in obtaining all clinical information and records needed for initial visit and diagnostic workup.
• Assisting with scheduling appointments, procedures, and coordination of complex care.
• Informing referring physicians and/or families about next steps and what is required for visit to CHOP.
• Coordinating appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Providing cross coverage for other access coordinators within department when needed.

Requirements

• High School Diploma / GED Required.
• Bachelor's Degree Preferred.
• Working in a healthcare environment, complex scheduling experience - Required.
• At least three (3) years scheduling experience - Required.
• At least five (5) years related experience in a healthcare setting.
• Experience with database maintenance Preferred.

Qualifications

• Organized, dependable, and able to make independent judgments.
• Excellent telephone and written communication skills.
• Proficient in computer skills; preferred Epic knowledge.
• High level of interpersonal skills.
• Ability to diffuse high stress situations and conflict resolution.
• High commitment to customer service.
• Excellent knowledge of insurance verification/authorization processes.
• Experience with complex scheduling.

Benefits

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs.

CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community.

As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine.

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SALARY RANGE: $25.50 - $31.85 Hourly