Access Coordinator I

About the role

Shift: Night (United States of America). This full‑time position is based at Children’s Hospital of Philadelphia (CHOP) Main Hospital, 3401 Civic Center Blvd, Philadelphia, PA 19104. The role serves as the single point of contact for patients and families, aiming to meet the “one call does it all” benchmark.

Responsibilities

• Answer referral calls from physicians and families, and respond to orders and in‑person scheduling requests.
• Complete intake interviews with families or referring physicians to gather required patient demographics and insurance information.
• Coordinate with appropriate resources to schedule appointments, procedures, and complex care.
• Inform referring physicians and families about next steps and required documentation for CHOP visits.
• Schedule appointments with access schedulers according to department guidelines.
• Provide excellent customer service to providers, hospital staff, families, and patients.
• Field phone calls and in‑person scheduling requests, monitor and process online requests, follow‑up appointments, second opinions, and track internal and external referral sources.
• Assist patients/families in obtaining clinical information and records needed for initial visits and diagnostic work‑ups.
• Enter accurate patient demographics in EPIC and verify insurance coverage.
• Provide cross‑coverage for other access coordinators within the department as needed.
• Perform other tasks as required by the Supervisor or Manager.

Qualifications

• High School Diploma/GED (required); Bachelor’s Degree (preferred).
• At least three (3) years of scheduling experience (required).
• Experience working in a healthcare environment with complex scheduling (required).
• At least five (5) years of related experience in a healthcare setting (preferred).
• Experience with database maintenance (preferred).

Skills

• Organized, dependable, and able to make independent judgments.
• Excellent telephone and written communication skills.
• Proficiency with computer systems; Epic knowledge preferred.
• High level interpersonal skills.
• Ability to diffuse high‑stress situations and resolve conflicts.
• Strong commitment to customer service.
• Excellent knowledge of insurance verification and authorization processes.
• Experience with complex scheduling.

Pay

Hourly salary range: $25.50 – $31.85 (full‑time). Part‑time pay will be adjusted accordingly.

Schedule

Full‑time, onsite Monday – Friday, 11:30 AM – 8:00 PM. Some holidays and/or weekends required. Night shift.