Access Control Technician

Essential Duties & Responsibilities

• Issue, program, activate, and deactivate employee and tenant access cards.
• Maintain accurate records of cardholder access levels, key assignments, and lock inventories.
• Cut, duplicate, and distribute building keys in accordance with security procedures.
• Perform minor locksmith duties including: Replacing lock cylinders, Adjusting door hardware and closers, Troubleshooting minor lock and door issues.
• Aid with operation and troubleshooting of electronic access control systems and badge readers.
• Cookordinate with property management, security, and vendors regarding access requests and security concerns.
• Monitor and maintain access control databases and credential records.
• Respond to lockouts and access-related service calls.
• Support building security initiatives and maintain confidentiality regarding access credentials and security systems.
• Conduct periodic audits of keys, cards, and access permissions.
• Aid with maintaining compliance with company security policies and procedures.

Qualifications

• Working knowledge of access control systems and electronic badge systems.
• Basic understanding of door hardware, locks, and keying systems.
• Experience cutting keys and performing minor locksmith work preferred.
• Ability to troubleshoot access control and door hardware issues.
• Strong organizational and recordkeeping skills.
• Ability to handle sensitive security information professionally and confidentially.
• Good communication and customer service skills.
• Proficiency with basic computer systems and access management software.

Preferred Experience

• Experience with commercial office or multi-tenant building operations.
• Familiarity with systems such as AMAG, Feenics or similar access control platforms.
• Locksmith or security industry experience preferred.