Access Clinical Manager

Directives

Directs clinical patient care delivery; directs the field team (admission representatives and RN admissions team) to maximize same day and next day admissions.

About the Role

Manages the clinical practice of initial patient care including care planning. Participate in the development of patient care programs and/or expansion of services. Coordinates interdepartmental activities that have significant impact on initial patient care. Interprets hospice admissions regulatory standards to clinical staff, other departments, physicians, patients and the community. Oversees completion/management of Plan of Care. Oversees completion/management of initial Certificate of Terminal Illness (CTI) and Face to Face requirements. Responsible for coordination of after hour needs of patients and families. Admission Quality Assurance. Coordinates and oversees compliance of documentation management resources involving clinical/administrative staff, pharmacy and durable medical equipment related to patient admissions. Develops and assures implementation of policies and procedures for admissions. Meets goals and expectations for scheduling visits, accuracy of admissions information and timely collection and distribution of admissions paperwork. Assures that information and admissions visits are completed within the required timeframe as defined by the CMS COP’s; and pertinent COMAR regulations. Assures Hospice Item Set (HIS) compliance by all Admission staff including assessment, submission and acceptance of date. QIES website data review, Hospice Compare data review as it relates to HIS. Provides direct supervision to all admissions staff making field visits on a routine basis and providing appropriate feedback.

Requirements

• Education: BS/BA in Nursing or the equivalent. Master’s Degree in Nursing preferred.
• Experience: At least five (5) years progressive clinical experience, including two (2) years management experience in hospice, hospice admissions, sales, marketing, call center, and/or customer service, preferably in healthcare setting; experience working with nursing homes, long term care and assisted living facilities, hospitals and physicians.
• Licensure/Certification: RN, in the state of Maryland; Certification as a Hospice Manager by the NBHPNA within the first three years of employment preferred.

Qualifications

• Excellent command of the English language in both verbal and written communication skills.
• Ability to manage interactions with a diverse population.
• Must have demonstrated customer service skills, strong organization, and administrative skills.
• Demonstrated ability to engage and disengage conversations as appropriate.
• Familiarity with general referral process preferred.
• Working knowledge of community resources.
• Computer competent and ability to learn a new software system and document via a laptop.
• Effective planning and organization skills to effectively manage multiple priorities simultaneously.
• Able to supervise, train and provide effective leadership to nursing personnel.
• Able to perform Performance Management Process Patient & Workplace Safety Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Skills

• Excellent command of the English language in both verbal and written communication skills.
• Ability to manage interactions with a diverse population.
• Must have demonstrated customer service skills, strong organization, and administrative skills.
• Demonstrated ability to engage and disengage conversations as appropriate.
• Familiarity with general referral process preferred.
• Working knowledge of community resources.
• Computer competent and ability to learn a new software system and document via a laptop.
• Effective planning and organization skills to effectively manage multiple priorities simultaneously.
• Able to supervise, train and provide effective leadership to nursing personnel.
• Able to perform Performance Management Process Patient & Workplace Safety Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.
• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Benefits

Not specified.

Pay

$86,688.82 - $146,580.64 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Schedule

Not specified.