Access Center Coordinator | Central Florida Health | Day | Full-Time

Overview

Since the doors opened more than 59 years ago, UF Health Leesburg Hospital has continued to build upon its reputation as a leading medical center and the most comprehensive provider of health care services in the region. The hospital offers advanced cardiovascular care, including one of the largest open-heart programs in Florida. The American College of Cardiology has recognized UF Health Leesburg Hospital for its demonstrated expertise and commitment in treating patients with chest pain by awarding a Chest Pain Center Accreditation with Primacy PCI and Resuscitation — its highest and best level of accreditation. The hospital also offers world-class orthopedics, minimally invasive robotic surgery, life-saving emergency care, stroke treatment, labor & delivery, and so much more.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner following communication scripts
• Identify patient and customer’s needs and concerns by scheduling appointments
• Enter data into EPIC
• Relay messages to healthcare team
• Verify insurance
• Obtain authorizations for services
• Review patient account detail
• Financial counseling of patients
• Resolve front-end edits, rejections, and information requests to achieve practice goals
• Interact directly with internal and external customers of the practice
• May be required to float to other UFHP practices or flex time, as needed, for staffing

Qualifications

• Education: Highschool Graduate or equivalent
• Special Skills/Qualifications/Additional Training/Experience Required: Two years of business/financial/physician practice experience, e.g., preferably related to patient accounts and collections required. Four-year degree may substitute for two years of financial/physician office experience. EPIC system knowledge preferred. Associate degree or equivalent course work may substitute for the one year required experience.
• Knowledge: Knowledge of CPT and diagnosis coding preferred.
• Skills: Excellent communication, organization and problem-solving skills required. Must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner. The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.