Access Center Coordinator | Central Florida Health | Day | Full-Time
Overview
Since the doors opened more than 59 years ago, UF Health Leesburg Hospital has continued to build upon its reputation as a leading medical center and the most comprehensive provider of health care services in the region. The hospital offers advanced cardiovascular care, including one of the largest open-heart programs in Florida. The American College of Cardiology has recognized UF Health Leesburg Hospital for its demonstrated expertise and commitment in treating patients with chest pain by awarding a Chest Pain Center Accreditation with Primacy PCI and Resuscitation — its highest and best level of accreditation. The hospital also offers world-class orthopedics, minimally invasive robotic surgery, life-saving emergency care, stroke treatment, labor & delivery, and so much more.
Responsibilities
- Manage large amounts of inbound and outbound calls following communication scripts
- Identify patient and customer needs and concerns
- Schedule appointments
- Enter data into EPIC
- Relay messages to healthcare team
- Verify insurance
- Obtain authorizations for services
- Review patient account details
- Provide financial counseling to patients
- Resolve front-end edits, rejections, and information requests to achieve practice goals
- Interact directly with internal and external customers of the practice
- May be required to float to other UFHP practices or flex time, as needed, for staffing
Qualifications
- Highschool Graduate or equivalent
- Two years of business/financial/physician practice experience, e.g., preferably related to patient accounts and collections required
- Knowledge of CPT and diagnosis coding preferred
- Four-year degree may substitute for two years of financial/physician office experience
- EPIC system knowledge preferred
- Associate degree or equivalent course work may substitute for the one year required experience
- Excellent communication, organization, and problem-solving skills required
- The ability to multi-task, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent