Access Center Communication Specialist

About the Role

Responsible for communication coordination and transport logistics for all internal and external customers of the Baptist Health Command Center, including 911 dispatch, aircraft flight crews, pre-hospital health care providers, case managers, and other qualified callers.

• Coordinate all Baptist Health EMS 911 calls, triage requests for emergency medical services, and ensure appropriate and timely response by emergency personnel.
• Handle initial communications for public, private, and flight-related calls, including NICU and specialty transports.
• Track arrival times of all incoming patients accepted through the Command Center.
• Coordinate transportation of discharged patients needing EMS transport.
• Perform computer data entry into multiple programs.
• Operate multiple-line telephone systems receiving 911 and non-emergency calls, determining priority and type of response required.
• Assist with patient movement during disaster situations.
• Track system hospital diversion and perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED).
• One to two years’ related experience and/or training, or equivalent combination of education and experience.
• 1-2 years of dispatch experience or experience with medical terminology used by Emergency Medical Technicians or other certified/licensed providers.
• Comfortable using computer-based technology.
• Ability to multi-task efficiently with little supervision.
• Strong attention to detail and ability to work in a fast-paced environment on multiple projects.

Qualifications

Preferred licensure as an LPN, EMT/Paramedic (as required by the Arkansas State Board of Nursing (ASBN)/Office of EMS), or equivalent years of healthcare experience.

Schedule

Night shift: 1900–0700

Working Conditions

• Works in a clean, well-lighted, air-conditioned environment.
• Exposed to continuous CRT use with high visual demands.
• Minimal lifting on an infrequent basis.

This job is authorized for 0.01 hours bi-weekly.