Access Associate (Per Diem, Variable)

Department: Emergency
Location: 1415 Portland Avenue Suite 190, Rochester, NY 14621

About the role

As an Access Associate, you will provide administrative support by greeting patients, performing check-in and check-out procedures, and processing payments. This role requires a warm and inviting disposition, as you will be the first point of contact for patients and their families.

Responsibilities

• Manage incoming calls while providing necessary information.
• Greet patients, provide direction as needed, and schedule patient appointments.
• Complete the registration process for patients as defined by departmental policy.
• Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Collect and process payments when applicable.

Qualifications

Required:

• None specified

Preferred:

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally.
• Involves sitting most of the time but may require walking or standing for brief periods.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay

Pay range: $17.85 - $20.00 per hour. The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Schedule

Per diem (as needed).