Access Associate

About the Role

As an Access Associate within Ambulatory Access Operations at UVA Health, you are a key member of the team responsible for the accuracy, flow, and professionalism of the ambulatory patient access experience. Your work directly supports clinical care and revenue cycle readiness by ensuring scheduling and registration steps are completed thoughtfully, correctly, and on time. You will provide exceptional customer service across in‑person and telephone interactions, support care teams, and help patients feel confident they are in the right place.

Responsibilities

• Provide exceptional customer service across in‑person and telephone interactions, setting the tone for each visit.
• Schedule and coordinate appointments with the correct provider using appropriate clinical and visit information.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical and revenue cycle teams to help the visit run smoothly.
• Stay engaged with team goals, daily priorities, and continuous improvement efforts within the Access operation.

Requirements

• Education: High School Graduate or Equivalent.
• Experience: None required.
• Licensure: None required.
• Physical Demands: Sitting for prolonged periods; frequent bending/stooping, reaching (overhead, extensive, repetitive); repetitive motion (computer keyboard); ability to lift/push/pull 20–50 lb; proficient communicative, auditory and visual skills; attention to detail and ability to write legibly.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Paid time off, long‑term and short‑term disability.
• Retirement savings plans.
• Health Savings Plans and Flexible Spending Accounts.
• Certification and education support.
• Generous paid time off.
• Academic medicine environment with high standards and meaningful purpose.
• Recognition as a Magnet‑recognized academic medical center and a nationally ranked health system.

Pay

Starting base rate: $17.50 /hr. Pay range: $17.50 – $30.14 /hr, determined by the selected candidate’s qualifications, previous work experience, and/or education. Includes a $3,500 sign‑on bonus (requires a 2‑year commitment to UVA Health for eligible candidates).