Access Associate
Summary
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Location & Department
Permanent/Full Time – 35 North Street, Canandaigua, NY 14424
Department: Canandaigua Behavioral Health
Schedule
Variable 8‑hour shift – Monday‑Thursday 7:30 am – 7:00 pm; Friday 7:30 am – 4:00 pm.
Attributes
- 2‑year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
Responsibilities
- Customer Service: Manage incoming calls while providing necessary information; greet patients, provide direction as needed, and schedule patient appointments.
- Registration & Verification: Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
- Billing & Payments: Collect and process payments when applicable.
Physical Requirements
Sedentary – primarily office‑based with prolonged sitting (67–100% of the workday) and minimal physical effort, lifting limited to under 10 lb. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision‑making, and information processing. Occasional contact with infectious agents may occur. Some roles may require flexible hours, TB screening, or a valid driver’s license. Accommodations will be considered for any physical requirements reported by a prospective employee or their physician.
Pay Range
$17.85 – $20.00 (Canandaigua, NY 14424). The listed base pay range is a good‑faith representation of current potential base pay for a successful full‑time applicant and may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.