Access & Appointing Consultant

About the role

The Southeast Permanente Medical Group (TSPMG) seeks an experienced Access & Appointing Consultant to join their Care Experience team. This role supports patient access, clinician scheduling, and operational improvements.

Responsibilities

• Drive access-related initiatives using analytics and data-driven decision-making to improve performance and patient access outcomes.
• Design, standardize, and maintain clinician templates and scheduling libraries for assigned departments.
• Lead strategic projects and initiatives related to scheduling optimization, workflow improvements, and access enhancement.
• Maintain department performance against access targets and recommend solutions that address root causes and improve outcomes.
• Develop and maintain clinician schedules to ensure appointment supply meets patient demand and operational requirements.
• Coordinate schedules with clinical responsibilities including clinic time, call duties, ETO, and schedule changes.
• Deploy scheduling automation and improve efficiency through tools such as Qgenda and other scheduling systems.
• Partner with physician leaders, operational leaders, CASE, and payroll to ensure accurate communication and schedule management.
• Track access analytics and reporting to identify trends and recommend operational improvements.
• Manage provider payroll and ensure accurate reporting of physician hours within established guidelines.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum five (5) years of clinical, staff scheduling, and/or related operational experience.
• Minimum three (3) years of progressive experience working with senior and operational leaders.
• Two (2) or more years of experience with scheduling applications.
• Two (2) or more years of project management experience.
• Strong analytical skills with experience gathering, organizing, and interpreting data.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills with the ability to work across all levels of the organization.
• Ability to work independently and collaboratively in a fast-paced environment.

Qualifications

• Master’s degree in Business Administration, Healthcare Administration, or related field.
• Three (3) or more years of project management and/or consulting experience.
• Healthcare industry experience strongly preferred.

Skills

• Strong analytical skills.
• Advanced proficiency in Microsoft Office.
• Excellent communication skills.
• Ability to work independently and collaboratively.

Benefits

• Competitive compensation based on experience, qualifications, certifications, training, market data, and other relevant factors.
• Comprehensive benefits package including medical and dental insurance, pension plan, 401(k), life insurance, and generous paid time off.
• Additional benefits designed to support work-life balance.
• Potential for yearly increases and bonuses.

Pay

Competitive compensation based on experience, qualifications, certifications, training, market data, and other relevant factors.

Schedule

Flexible schedule to accommodate the needs of the position and the organization.