Access and Engagement Program Supervisor

About the role

The Access & Engagement Program Supervisor is a dynamic leadership role that bridges SPY's drop-in Access Center and street-based Outreach & Engagement programs. This position is responsible for overseeing day-to-day operations of the Access Center while also supervising an outreach team conducting street-based services across Service Planning Area 5 (SPA 5).

Responsibilities

• Oversee, grow, and develop Access Center programs using Positive Youth Development and trauma-informed approaches
• Provide oversight of Access Center programming, volunteers, and case management including contracts with Probations, Youth Family Reconnection, and Problem Solving
• Audit and maintain a consistent schedule for engaging, youth-centered programming focused on empowerment, development, and healing arts approaches
• Lead weekly Restorative Justice meetings and implement a Restorative Justice approach in member accountability
• Manage co-locating Access Center partnerships on site and serve as SPY point of contact for partners
• Manage facility needs and ensure upkeep of the physical Access Center space
• Manage Access Center budgets and resolve administrative problems through data analysis and identifying solutions
• Provide strengths-based supervision for supervisory staff, Access Center teams, outreach support workers, youth liaisons, and interns
• Host weekly one-on-one supervision meetings with each team member to provide support and address concerns
• Conduct street-based outreach on foot and in a company vehicle to transitional-age youth (TAY) experiencing homelessness, including collaborative outreach with partner agencies
• Distribute snack packs, hygiene kits, sleeping bags, tents, and other essential items to youth in need
• Create weekly outreach work plans and schedules covering different cities within SPA 5
• Build and maintain professional relationships with surrounding agencies and community partners supporting individuals experiencing homelessness
• Track and oversee outreach team data in alignment with RHY grant guidelines
• Ensure timely completion of monthly and bi-monthly reports
• Manage and track financial expenses for the outreach program
• Support drop-in and other on-site activities when needed
• Manage all Access Center and outreach data, reports, and contract expectations
• Ensure all data is recorded accurately on a daily basis
• Prepare reports, analyze data, and identify solutions to administrative challenges

Requirements

• Bachelor’s or Master’s degree in Social Work, Psychology, Sociology, or a related field is preferred (not required)
• 2–5 years of experience working in a social service setting with individuals experiencing homelessness or at-risk youth is required
• 2–3 years of experience providing direct services and street-based outreach is required
• 1–2 years of experience working specifically with youth experiencing homelessness or at risk is required
• At least 2 years of experience providing or overseeing case management programs is preferred
• 1–3 years of supervisory or staff management experience is required
• Demonstrated knowledge of issues impacting homeless youth and familiarity with social service resources is required/preferred
• Experience with gang intervention and community-based work is a plus
• Strong understanding of positive youth development, trauma-informed care, de-escalation techniques, and harm reduction models is required
• Excellent crisis intervention skills
• Ability to work effectively with diverse populations, including varying races, ethnicities, backgrounds, and sexual orientations, with cultural humility and responsiveness
• Experience supporting or supervising staff with lived experience (e.g., formerly unhoused or system-involved) is preferred