Supervisor, Access Operations

About the role

The Supervisor, Access Operations is responsible for front-line leadership of access specialists or technicians performing pharmacy benefit prior authorization, appeal, payer follow-up, and documentation-related activities for rare disease therapies. This role manages daily work distribution, monitors individual performance, coaches team members, validates adherence to payer and SOP requirements, and escalates complex access barriers to the Manager. The Supervisor helps ensure timely, accurate, and compliant completion of access work while supporting a high-quality employee and patient access experience.

Responsibilities

• Daily Team Supervision: Assign and prioritize daily work, monitor queues, support schedule adherence, review productivity, and reinforce expectations.
• PA, Appeal & Payer Follow-Up Support: Guide staff on payer requirements, documentation needs, PA submission readiness, appeal packet preparation, and follow-up cadence.
• Coaching, Training & Performance Feedback: Provide real-time coaching, identify training gaps, support onboarding, and reinforce quality expectations.
• Quality & Compliance Monitoring: Review work for completeness, accuracy, SOP adherence, payer rule compliance, documentation standards, and HIPAA compliance.
• Escalation & Communication: Communicate access barriers, payer issues, documentation gaps, staffing concerns, and process improvement opportunities.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3+ years of patient access, specialty pharmacy, prior authorization, appeals, reimbursement, payer follow-up, or healthcare operations experience.
• 1+ year of lead, senior specialist, trainer, quality, or supervisory experience in a high-volume operational environment.

Skills & Competencies

• Strong front-line coaching, organization, and follow-through skills
• Practical knowledge of PA, appeal, payer follow-up, and documentation workflows
• Ability to monitor queues, identify aging risks, and escalate barriers promptly

Benefits

We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being:

• Medical Coverage, Dental, and Vision Coverage
• 401(k) with employer match
• Accident and Critical Illness coverage
• Company-paid life insurance options
• Generous PTO, paid holidays, and floating holidays
• Tuition reimbursement program.

Pay

The compensation range for this position is $60,000-$65,000 per year.

Schedule

The position is a hybrid schedule at our Elk Grove Village location.