Supervisor, Access Operations

About the role

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Responsibilities

• Supervises the team in the delivery of quality service for patients.
• Manages daily operations supervision, workload distribution and prioritization of tasks.
• Responsible for direct, front-line communication with staff to receive and provide direct feedback regarding quality and productivity.
• Manages overall coaching and mentoring program to ensure staff are effectively supported.
• Drives key staffing decisions associated with development, engagement, and performance accountability plans.