Access Administrator

About the role

We're seeking a motivated Help Desk / Service Desk professional who is ready to expand their career into Access Management. This is an excellent opportunity for someone with strong troubleshooting skills, experience working in Active Directory, and advanced Excel capabilities who wants to gain exposure to cybersecurity, access governance, compliance, and IT controls. This role focuses on ensuring appropriate user access to enterprise systems and applications while supporting audit and security initiatives.

As an Access Analyst, you will support enterprise-wide access management initiatives, ensuring users have the appropriate level of access to applications, databases, and systems. You will work closely with IT teams, business stakeholders, and management to support security, compliance, auditing, and user access reviews. This is a great opportunity for candidates interested in Cybersecurity, Identity & Access Management (IAM) or Information Security careers. The role involves auditing user access, managing permissions, analyzing data, and supporting security-related processes.

Responsibilities

• Manage and resolve access-related tickets through an IT Service Management (ITSM) platform
• Create, modify, and remove user access permissions within Active Directory and other enterprise applications
• Perform user access reviews and recertification activities
• Gather, organize, and analyze access data using Excel and reporting tools
• Identify access discrepancies and coordinate remediation efforts
• Generate reports and documentation for leadership review
• Assist with audit requests and provide supporting access documentation
• Partner with IT and business teams to ensure compliance with security policies and procedures
• Support multiple access management initiatives simultaneously while meeting established timelines and SLAs

Requirements

• 2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
• Hands-on experience with Active Directory (account creation, permission changes, password resets, group management)
• Advanced Microsoft Excel skills including Pivot Tables and VLOOKUP/XLOOKUP
• Experience working within a ticketing system such as ServiceNow or similar
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities

Qualifications

• Experience with access management or identity administration
• Understanding of information security principles
• Experience supporting audits, compliance initiatives, or access reviews
• Familiarity with SOX, regulatory requirements, or risk management practices
• Experience administering application or database access
• Exposure to Identity & Access Management (IAM) tools

Skills

• 2+ years of Help Desk / Service Desk experience
• Active Directory administration and user account management
• Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting and data analysis)

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)