Academic Support Services Technician
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. We have job description: Summary, Duties and Responsibilities, Required Qualifications (Education and Experience/Training, Knowledge, Skills, and Abilities), Competencies (Critical, Very Important, Important), Preferred Qualifications (Education and Experience/Training, Knowledge, Skills, and Abilities), Physical Demands/Working Conditions, plus some metadata: Department, Location, Reports To, Recruitment Type, Requisition ID, Employment Type, Union Position, Work Schedule, Number of Openings, Target Hiring Rate (Minimum salary $20.02/hr), Special Note about residency, etc. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove Special Instructions to Applicants? That's application instructions; remove. Remove Equal Opportunity Statement. Remove Special Note? It's about residency requirement; maybe keep as part of Requirements? It's a condition. Could be included in Requirements or Qualifications. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep residency requirement. It's not a heading; we can put in a
under Requirements or maybe under a generic section. Since we have sections: About the role (maybe summary), Responsibilities (duties), Requirements (required qualifications), Qualifications (maybe preferred?), Skills (knowledge, skills, abilities), Benefits, Pay, Schedule. We have Pay: Target Hiring Rate: Minimum salary $20.02/hr. So we can create Pay section with that. Schedule: Work Schedule: M-F 9am-2pm with occasional Saturdays. Also Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. So schedule section. Benefits: Not explicitly mentioned. There's union position, maybe benefits implied but not stated. So we should not create Benefits section unless posting actually states them. No explicit benefits listed, so omit. We need to avoid headings with filler text. So only include sections with real content. We need to decide mapping: - About the role: Could use SUMMARY paragraph. So
About the role
Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.
- Responsibilities: DUTIES AND RESPONSIBILITIES list. Use- for each duty.
- Requirements: Could combine Required Qualifications (Education and Experience/Training, Knowledge, Skills, and Abilities) plus maybe residency requirement. We'll put under Requirements.
- Qualifications: Could be Preferred Qualifications. Use
Qualifications
for preferred? But we already have Requirements for required. Qualifications could be preferred. Or we could combine required and preferred under Requirements and Qualifications respectively. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications sections. - Skills: Knowledge, Skills, And Abilities (both required and preferred). Could be separate Skills section. But we already have Required Qualifications includes Knowledge, Skills, and Abilities. Preferred also includes Knowledge, Skills, And Abilities. Might be redundant. Perhaps we put required KSAs under Requirements, preferred KSAs under Qualifications, and Skills section maybe not needed. But we have to follow instruction: Use headings for those categories if content exists. We could decide to not use Skills section if we already covered KSAs in Requirements and Qualifications. However the instruction says "Prefer a few substantive sections over many thin ones." So we can combine. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Pay, Schedule. Now we need to extract content. Let's parse: Summary: Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab. Duties list: - Administers College tests such as placement and student makeup exams both on campus and off-site as needed. - Administers other institutional exams such as credit by exams (i.e. CLEP). - Inputs placement scores into Banner. - Schedules tutoring, testing, and proctoring appointments. - Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings. - Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment. - Maintains accurate and complete records of the Learning Commons. - Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. - Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance. - Assists with college-wide user logon support and print management. - Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems. - Responds to faculty and staff needs for operational issues and assistance with operating equipment. - Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown. - Provides support for Media Services including equipment reservations, checkouts, inventory, and service tickets. - Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment. - Provides training workshops to students, faculty, and staff on the varying technologies at the site. - Functionally supervises work study employees within the business unit. - Performs other related duties within the job grade and job classification as assigned. Required Qualifications: EDUCATION and EXPERIENCE/TRAINING - High school degree or GED - Minimum of 3 years’ work experience in an office setting, performing customer service or desktop support functions KNOWLEDGE, SKILLS, And ABILITIES - Intermediate keyboarding, grammar, math, and Microsoft Suite skills. - Excellent written, verbal, and interpersonal communication skills. - Demonstrated record of customer service with internal and external customers, in varied settings (in person, online, and over the telephone). - High degree of accuracy and attention to detail. - Demonstrated ability to handle multiple tasks/responsibilities and prioritize work. - Sensitivity to respond appropriately to the needs of students and the community. COMPETENCIES CRITICAL COMPETENCIES - Service Focus - Adaptability - Quality of Work VERY IMPORTANT COMPETENCIES - Communication - Collaboration IMPORTANT COMPETENCIES - Continuous Improvement - Time Utilization Preferred Qualifications: EDUCATION and EXPERIENCE/TRAINING - Bachelor's degree. - Two years of A/V Experience with an appropriate industry certification (Extron Certification). - Two years of work experience in a community college/higher education environment - Experience in Banner Information System - Experience with Placement Testing - Experience in Library circulation functions KNOWLEDGE, SKILLS, And ABILITIES - High proficiency with the Microsoft Suite Physical Demands/Working Conditions: description. Pay: Target Hiring Rate: Minimum salary $20.02/hr Schedule: Work Schedule: M-F 9am-2pm with occasional Saturdays. Also Part-Time (1199/SEIU) Bargaining Unit Position, Grade 07. We might also include union position and grade under Schedule or maybe under Requirements? But schedule section is appropriate. We need to preserve all substantive information. So include physical demands? There's no heading for that; we could include under Requirements or maybe a separate section but not in allowed headings. Since allowed headings list does not include Physical Demands, we could incorporate into Requirements or Qualifications as a paragraph. Probably best to add a paragraph under Requirements (or maybe under Qualifications) about physical demands. The instruction: "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use those for section headings. It doesn't say we cannot add other headings, but we should follow the pattern. Safer to embed physical demands within Requirements or maybe as a
under Requirements. Similarly, we have Department, Location, Reports To, Recruitment Type, Requisition ID, Employment Type, Union Position, Number of Openings. These are metadata; we can fold into a short
or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph at top maybe under About the role? Or we can create a
with that metadata before sections. But we must not repeat job title as heading. We can include a short paragraph with Department, Location, Reports To, Employment Type, etc. However we need to preserve all substantive information; we can include them in a
under About the role or as a separate
before sections. Probably best to add a
after the About the role heading? Actually About the role is for summary; we could add a
with metadata after the summary? But that would mix. Better to have a
before sections containing metadata. The instruction: "fold minor metadata into a short
or drop it." So we can create a
with that info. Let's craft metadata paragraph: "Department: Learning Commons. Location: Western Campus. Reports To: Supervisor, Testing and Tutoring. Employment Type: Part-Time Support Staff. Union Position: Union. Number of Openings: 1." Also Recruitment Type: External/Internal. Requisition ID: req7392 (maybe drop as minor). We'll include but not as heading. Now we need to ensure we don't include boilerplate like Equal Opportunity Statement, Special Instructions to Applicants, etc. Now produce HTML. Structure:
Department: Learning Commons. Location: Western Campus. Reports To: Supervisor, Testing and Tutoring. Employment Type: Part-Time Support Staff. Union Position: Union. Number of Openings: 1. Recruitment Type: External/Internal.
Then sections:About the role
Provides a high level of support services in the Learning Commons including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab.
Responsibilities
- Administers College tests such as placement and student makeup exams both on campus and off-site as needed.
- Administers other institutional exams such as credit by exams (i.e. CLEP).
- Inputs placement scores into Banner.
- Schedules tutoring, testing, and proctoring appointments.
- Provides support for library circulation desk functions, including the safe-keeping and repository of library reserves and other materials, OhioLINK orders, and maintains site library holdings.
- Participates in the efficient and accurate operation of the Learning Commons processes, procedures and equipment.
- Maintains accurate and complete records of the Learning Commons.
- Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
- Monitors patrons, provides routine information, and directs callers/visitors to appropriate personnel and/or departments for assistance.
- Assists with college-wide user logon support and print management.
- Acts as the initial point of contact and support in the response and troubleshooting for hardware and software problems.
- Responds to faculty and staff needs for operational issues and assistance with operating equipment.
- Provides technical assistance for special events: planning, set up, running, troubleshooting, and teardown.