Academic Support Coordinator, College of Agriculture & Natural Resources

About the role

The College of Agriculture and Natural Resources (CANR) at the University of Delaware seeks a detail-oriented, customer-focused Academic Support Coordinator to join the Undergraduate Student Services Office on a part-time basis. This position plays a vital role in supporting CANR's mission to feed the world and protect the planet by ensuring exceptional service to current and prospective students, faculty, and staff.

Responsibilities

• Professionally, effectively, and efficiently, serves as the first point of contact, both in person and on the phone, for CANR’s Undergraduate Student Services Office.
• Handles all daily incoming calls and walk-in inquiries from faculty, staff, students, parents, and the public.
• Performs routine and non-routine administrative and records processing duties ensuring confidentiality with all matters.
• Interprets and communicates UD academic policies and procedures to faculty, current students and staff regarding UDSIS, grading and registration questions, student policies and procedures, student crisis issues, referrals, scholarships, transfer credits, admission, readmission, etc.
• Represents the Undergraduate Student Services Office and the college by arranging very extensive recruitment visits for prospective students and their families including the scheduling of faculty as well as facility and farm tours with student Ag Ambassadors.
• Welcomes and engages with prospective families during campus visits.
• Affords administrative support related to the Ag Ambassador Program.
• Works directly with Associate Director of CANR Undergraduate Recruitment to track Ag Ambassador tour training, participation credits earned, and incentive distribution.
• Affords administrative support with the Undergraduate Student Services budget.
• Supports office staff with ProCard (purchasing credit cards) administration in Concur.
• Ensures expenses are properly documented, allocated and reconciled. Processes financial forms including journal vouchers, work orders, vendor payments, etc.
• Responds to select emails sent to anr-academics@udel.edu email account.
• Connects students with appropriate staff and makes referrals to appropriate campus resources.
• Affords administrative support with the Undergraduate Student Services budget.
• Maintains office informational displays and showcases.
• Works within the confines of an office budget and makes recommendations to monitor and limit expenses.
• Complies with university policies, procedures, and best practices regarding protecting data and following UD data governance rules.
• Performs other job-related duties as assigned.

Qualifications

• High school diploma or GED, Associates degree preferred, and three years of experience, or equivalent combination of education and experience.
• Must have great initiative, be highly motivated, organized, and detail oriented.
• Ability to handle multiple tasks with little supervision in a very high-paced environment.
• Ability to organize and complete tasks in an efficient and timely manner, prior to deadlines.
• Proficient computing skills in spreadsheet and word processing software including Microsoft Outlook, Word, Excel, Google docs, sheets, forms and more.
• Friendly demeanor and ability to communicate effectively, both written and oral, and interact well with people of all ages and diverse backgrounds.
• Ability to work with highly confidential academic and personal student issues and documents.
• Knowledge of university structure, its departments, academic policies, and procedures preferred.
• Experience with Peoplesoft/UDSIS, Slate, and student success software systems preferred.
• Familiarity and working knowledge of Concur for budget reconciliations and Cognos for student reporting and class scheduling preferred.
• Excellent communication and interpersonal skills.
• Experience assisting with event planning including large scale events.
• Demonstrated understanding and consideration of the differing needs and concerns of individuals with varying identities, cultures, and backgrounds.
• Committed to fostering a workplace culture of belonging, where diversity is celebrated, and equity is a core value.