Academic Success Student Navigator - Student Hourly

Position Overview

Job Description

• Assists students in the areas of student academic case management through KU’s early alert system.
• Performs student outreach and appointment scheduling.
• Provides peer-level academic connection and guidance with fundamental student skills.
• Focused on overcoming personal and academic barriers for individual students.
• Refers students to success resources.
• Enters data related to student outreach, texts, emails, and phone calls.
• Closes student cases as appropriate for tracking.
• Learns and refers students to the breadth of support systems available at KU.
• Engages in weekly staff meetings and different engagement opportunities.
• Continues learning through engagement with representatives from across campus regarding student support services, resources, policies, etc.
• Provides program feedback for continuous improvement.
• Updates program materials as requested.

Required Qualifications

• Ability to work a minimum of 6 hours per week.
• Previous experience with Microsoft Office Suite as demonstrated in the application materials.
• Previous experience providing high quality customer service, as evidenced by application materials.
• Must be in good academic standing.

Preferred Qualifications

• Eligible for Federal Work Study through KU Financial Aid.
• Experience with applied motivational strategies in an academic setting.
• Demonstrated ability to learn new technology systems.
• Experience multitasking / executing multiple projects simultaneously.

Employment Conditions

This is an hourly/non-exempt position. A student employee cannot hold an hourly/non-exempt position and a salaried/exempt graduate or undergraduate position (GRA/GTA/GA/RUA/RGA) concurrently.

Additional Candidate Instructions

• A cover letter addressing how required and preferred qualifications are met. https://career.ku.edu/cover-letters
• Resume https://career.ku.edu/resumes
• Contact information for at least one professional reference. Can be faculty or staff familiar with your work.

Contact Information to Applicants

Kaitlyn.fallik@ku.edu