Academic Success Coach - (2 Positions, Porstmouth Campus)

About the role

Tidewater Community College serves South Hampton Roads with four campuses and regional centers, enrolling nearly 25,000 students. The Academic Success Coach (Education Support Spec III) is a grant‑funded, part‑time position (2 openings) on the Portsmouth Campus, reporting within Pay Band 04, nonexempt. The coach provides holistic support to improve student course success, retention, and graduation, focusing on low‑income and underserved traditional and adult learners through personalized academic success planning, skill development, and campus engagement.

Responsibilities

• Conduct one‑on‑one coaching sessions with students to develop individualized Academic Success Plans (ASPs).
• Facilitate 5‑week and 10‑week progress check‑ins to monitor academic performance and accountability.
• Lead workshops and mini‑sessions on syllabus navigation, time management, study skills, and academic goal setting.
• Provide SAP (Satisfactory Academic Progress) awareness sessions and assist students with SAP appeals, offering writing guidance and submission support.
• Collaborate closely with tutoring, advising, and faculty to deliver a wraparound support model for at‑risk students.
• Track student progress in Navigate or CRM, escalate flags when necessary, and ensure timely interventions.
• Support students with referrals to holistic services (tutoring, counseling, financial aid) and follow‑up to ensure completion of next steps.
• Facilitate regular Affirmation & Motivation Circles (virtual or in‑person) to promote a sense of belonging and peer support.
• Provide insights to staff and leadership about common student challenges and recommend strategies for continuous improvement.
• Participate in retention team meetings, success campaigns, and onboarding initiatives (e.g., Navigate training, FAFSA workshops).