Academic/Student Services Manager (Library and Academic Support)

About the role

An Academic/Student Services Manager oversees up to several small educational services programs or projects for a college. This position serves as the first level of academic management in the District.

Responsibilities

• Oversees up to several small academic programs and projects for a college, including managing program budgets.
• Affords assistance in the hiring process of management, faculty and classified staff.
• Manages assigned faculty, classified and supervisory staff.
• Affords assistance in the training of assigned supervisory, faculty and classified staff.
• Evaluates assigned supervisory and classified staff.
• Affords assistance in the evaluation of faculty.
• Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects.
• Serves as a liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups.
• Serves on college and district committees as assigned.
• Prepares an annual budget in concert with college goals for assigned program.
• Accurately interprets applicable laws, regulations and collective bargaining contract provisions.
• Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances.
• Serves as a liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups.
• Serves on college and district committees as assigned.
• Participates in and provides leadership for assigned program reviews and implementations.
• Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success.
• Manages and participates in the continued evaluation and improvement of the assigned program's or project's educational services.
• Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities.
• Assists in accreditation process.
• Actively participates in and supports college and District shared governance components and activities and other collaborative processes.
• Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies.
• Travels throughout the District in carrying out responsibilities and functions.

Requirements

Education/Experience: Earned Master's degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience.

Qualifications

• Knowledge Of: Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.
• Skills To: N/A
• Ability To: Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff.

Desirable Qualifications

• Experience leading multiple academic support programs and supervising professional staff.
• Experience using data and equity-minded practices to improve access, participation, and outcomes for disproportionately impacted students.
• Experience building collaborative partnerships with faculty, classified professionals, and campus partners to advance student success initiatives.

Pay

Yearly Salary: $113,664.00 (Step 1) - $138,480.00 (Step 5)