Academic Program Manager III - 999945

Primary Purpose

Contributes to student success by monitoring and coordinating the operations of the assigned academic program(s). Acts as liaison with various community entities, internal and external departments, and internal and external customers while providing the most advantageous customer services to students and other constituents.

Job Category

Exempt

Hiring Range

Pay Basis: Annually

Subject to Grant Funding?

Yes

Essential Job Functions

• Plans, directs, supervises, and coordinates work activities of subordinates and staff, including hiring, coaching, evaluating, and terminating, all in compliance with university policies and procedures.
• Consults with government regulatory and licensing agencies to ensure the institution's conformance with applicable standards.
• Represents institution and/or assigned program(s) at community and campus events, in meetings with other institution personnel, and during accreditation processes.
• Affords assistance in activities required for program accreditation.
• Reviews operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
• Establishes operational policies and procedures and makes any necessary modifications, based on analysis of operations, demographics, and other research information.
• Assesses program quality, presents results, and makes recommendations to management.
• Maintains accurate and complete student records as required by laws, policies, and administrative regulations.
• Participates in budget preparation and reporting for assigned program(s).
• Prepares special ad hoc reports / summaries by selecting relevant information from a variety of sources and designed to satisfy inquiries.
• Collaborates with faculty and administrators in the development, evaluation, and revision of school programs and in the preparation of master schedules for curriculum offerings.
• Determines course schedules, and coordinates teaching assignments and room assignments to ensure optimum use of buildings and equipment.
• Acts as liaison between students, faculty, and college and university departments.
• Acts as liaison between the University, college, and contracted employers or institutions.
• Plans and promotes career and employment-related programs and events, such as career planning presentations, licensing workshops, work experience programs, job fairs, and career workshops.
• Affords assistance with marketing via establishment of corporate relationships, and interaction with potential students at inquiry stage via orientations and other meetings.
• Affords assistance with marketing via attendance at college events conducive to the recruiting and enrollment of potential students.
• Affords assistance with alumni tracking and communication activities.
• Plans special events and/or Continuing Education functions.
• Copies and disseminates university publications, such as course catalogs and class schedules.
• Maintains or monitors departmental and/or program websites.
• Affords assistance with recruitment, selection, and supervision of student employees, graduate assistants, and/or volunteers.
• Attends meetings, educational conferences, and training workshops and serves on committees.
• Maintains data integrity and confidentiality.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Job Requirements

• Knowledge: Administration and Management - General knowledge of business and management principles involved in strategic planning, resource allocation, budgeting, leadership techniques, and/or coordination of people and resources.
• Personnel and Human Resources - General knowledge of principles and procedures for personnel recruitment, selection, and training.
• Customer and Personal Service - Thorough knowledge of principles and processes for providing customer and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of user satisfaction.
• English Language - Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Education and Training - General knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).

Required Knowledge, Skills & Abilities

• Active Listening - Advanced skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Advanced skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Speaking - Proficient skills in talking to others to convey information effectively.
• Judgment and Decision Making - Advanced skills in considering the relative costs and benefits of potential actions to choose the appropriate one.
• Writing - Advanced skills in communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Speech Recognition - Must be able to identify and understand the speech of another person.
• Speech Clarity - Must be able to speak clearly so others can understand you.
• Near Vision - Must be able to see details at close range (within a few feet of the observer).
• Travel - Must be able to travel on a daily and/or overnight basis. May be required to work nights or weekends. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards.

Required Education

Associate's degree

Preferred Qualifications

• Bachelor's degree and seven (7) years' experience academic program management or related functions.
• Master's degree and five (5) years' experience academic program management or related functions.

Is this a Safety Sensitive Position?

No