Academic Mentor Bilingual Spanish/English

This is a remote, full-time position open to residents of all 50 U.S. states and Washington, D.C.

About the role

The Academic Mentor supports student retention by providing non-instructional intervention and support to students in grades 6-12. This individual works with students and parents to identify online learning strengths and areas for improvement, deliver excellent customer service, and ensure student improvement through intervention strategies. The role involves monitoring, tracking, and addressing student needs related to online learning success while building and maintaining relationships with students and parents.

Responsibilities

• Analyze student strengths and challenges as identified in the online learner profile and deliver targeted intervention to drive student success according to a prescribed process.
• Conduct orientation sessions for students and learning coaches at the beginning of each cohort.
• Educate students and parents on system navigation techniques and tips through emails, orientations, phone calls, and by moderating the online learning course.
• Monitor student academic progress and key success metrics for identified students; adjust intervention programs to meet student needs.
• Conduct small group online Student and Parent Resource Sessions on academic topics as scheduled.
• Maintain regular contact and meetings with students and families via telephone, email, instant messenger, and/or web conferencing to foster strong academic relationships and provide support.
• Provide timely responses to all phone calls, emails, and messages from students, staff, and parents; follow up on teacher escalations.
• Distribute daily and weekly communications containing important school-level reminders.
• Formally communicate student progress, contact metrics, and concerns/accomplishments to the Department Head on a weekly basis.
• Facilitate student changes such as program adjustments, withdrawals, accelerations, extensions, and re-enrollment activities based on individual student needs.

Requirements

• Bachelor’s degree.
• Bilingual (Spanish and English).
• 2+ years of customer service experience.
• Experience working with children or youth.
• Demonstrated proficiency in using online tools and applications.
• Professional verbal and writing skills.
• Comfortable with online and telephone communication.
• Active teaching certification with an ESOL/Spanish endorsement.

Preferred Qualifications

• Tutoring experience or experience as a school/classroom aide.
• Background in education.

Competencies

• Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
• Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers, and promotes a team atmosphere.

Pay

Up to $47,500 per year.