Academic Mentor Bilingual Spanish/English

The Academic Mentor supports student retention by providing non-instructional intervention and support to students in grades 6-12. This individual is responsible for working with students and parents to identify online learning strengths and areas for improvement, provide excellent customer service, and ensure student improvement through intervention strategies.

About the Role

This position is virtual and open to residents of the 50 states, D.C. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Responsibilities

• Analyzes student strengths and challenges as identified in the online learner profile and delivers targeted intervention to drive student success according to a prescribed process.
• Conduct orientation sessions for students and learning coaches at the beginning of each cohort;
• Edits on system navigation techniques and tips through emails, emails, orientations, phone calls and by moderating the online learning course;
• Maintains regular contact and meetings with students and families, as assigned, via telephone, e-mail, instant messenger, and/or web conferencing to foster strong academic relationships and provide necessary support;
• Provides timely responses to all phone calls, emails, and e-mails received from students, staff and parents, and follow-up on teacher escalations;
• Distributes daily and weekly communications containing important school-level reminders;
• Facilitates students changes such as program changes, withdrawals, accelerations, extensions, and re-enrollment activities based on individual student needs;
• Competencies: To perform the job successfully, an individual should demonstrate the following competencies. Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs. Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad. Teamwork: Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

Requirements

• Bachelors Degree AND Bilingual Spanish+ English
• 2 or more years customer service experience
• Experience working with children or youth
• Demonstrated proficiency in using online tools and applications
• Professional verbal and writing skills
• Comfortable with online and telephone communication with customers
• Background in Education preferred

Qualifications

• Tutoring experience or experience as a school or classroom aide

Skills

• Adaptability/Flexibility
• Integrity/Ethics
• Teamwork

Benefits

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

Pay

Salary range: $40,000 - $50,000 per year

Schedule

The position is remote and flexible, with some in-person meetings as needed.