Academic Knowledge and Publications Specialist

Job Description

Responsible for the governance, accuracy, and continuous improvement of student-facing knowledge content, including the Student Handbook and Knowledge Center. This role ensures content aligns with academic policies, regulatory requirements, and institutional standards while supporting scalable self-service and an improved student experience.

Partners with cross-functional stakeholders to translate complex academic and administrative information into clear, accessible, and actionable content for students and staff.

Key Responsibilities

• Owns and manages the lifecycle of student-facing knowledge content, including creation, review, updates, and archival.
• Ensures alignment between Student Handbook content, Academic Policy, Catalog, and institutional standards.
• Maintains taxonomy, tagging, metadata, and governance standards.
• Partners with Academic Policy and subject matter experts to translate complex policies into student-friendly content and supports consistent student-facing communications.
• Provides guidance to stakeholders on knowledge best practices and content standards.
• Maintains content performance metrics, conducts content audits, and uses analytics to drive continuous improvement.
• Conducts content audits to ensure accuracy, consistency, accreditation, and regulatory compliance.
• Collaborates with Academic Policy, communications, and cross-functional stakeholders to improve self-service experiences.

Knowledge, Skills, And Abilities

• Knowledge management, content governance, content lifecycle management, knowledge platforms/CMS, taxonomy, metadata, content analytics, stakeholder management, higher education policy, compliance, and the ability to translate complex policies into clear, accessible content.

Minimum Qualifications

• Bachelor's Degree in Communications, English, Education, Business, Information Systems, or related field.
• Experience working with knowledge management systems, content management systems, or similar platforms, and experience creating, editing, or managing structured content.

Preferred Qualifications

• Experience with Khoros or similar knowledge platforms, Knowledge-Centered Service (KCS), student-facing content, analytics/reporting tools, and self-service digital content ecosystems.

Impact of the Role

This role enables scalable student support by ensuring accurate, accessible, and well-governed knowledge content, reducing operational burden on support teams and improving the overall student experience.

Travel

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply

If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.