Academic Advisor II, Coordinator of Outreach, Events, and Communications

About the role

The Academic Advisor II, Coordinator of Outreach, Events, and Communications serves a vital role in advancing student success initiatives by coordinating content strategy, events, and coaching tools for the Academic Success and Advocacy Program (ASAP), First-Generation Student Initiatives, and Basic Needs support at UAH.

Responsibilities

• Provide academic advising services to undergraduate students through individual and group advising/coaching sessions.
• Create and manage a plan for intrusive, developmentally appropriate student-level interventions for each assigned student.
• Identify core issues, triage concerns when appropriate, and connect students to appropriate departments and resources when necessary.
• Manage outreach and communication strategies, including a year-round calendar of content for social media, websites (First-Gen, ASAP, and Basic Needs, Navigate UAH, and other channels, including video, photography, copywriting, and graphics).
• Develop and maintain a suite of tools/resources for advocate use in coaching and self-guided exploration by students.
• Collaborate with offices across campus to align communication strategies and outreach efforts with institutional priorities.
• Maintain and monitor chatbot metrics, respond to alerts, and work to increase student engagement with the bot and timely response to student needs with the objective of increasing retention.
• Liaise with others in the office to translate and communicate student responses to faculty, staff, and students.
• Assist with designing and sending behavioral nudges, updates, and self-advocacy prompts using Emma or NavigateUAH.
• Represent the office on Navigate UAH communications working group.
• Represent ASAP on the University Marketing Group.
• Plan and execute signature ASAP and First-Gen events, such as Week of Welcome activities, Orientation programs, Honors Day, Mental Health First Aid Trainings, and NavigateUAH workshops.
• Cookordinate office participation in institutional and student-focused programming, including but not limited to Fresh Check Day, Registered Student Organization training, First-Year Experience courses, academic recovery workshops, recruiting events, and Summer Bridge programs.
• Build relationships with community partners to assist with recruitment and retention efforts.
• Represent the department at recruitment or related events.

Requirements

• Bachelor’s degree, preferably in communications, psychology, education, or a related field
• 2-5 years of relevant full-time verifiable work experience (of which should include 1-3 years should be in content creation (social media, graphic design, writing, or video).
• Previous Academic Advising experience
• Must be proficient in Microsoft Office Suite
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Proficiency in the Google suite of applications and familiarity with web content management and communication platforms such as Joomla.

Qualifications

• Master’s degree in higher education, student affairs, communication, psychology, or a related area
• Experience with student support services in a college/university setting
• Familiarity with platforms such as Navigate 360, Banner, Oracle, Emma, or chatbot technologies
• Graphic design or video editing experience
• Demonstrated commitment to holistic student support and equitable student outcomes

Skills

• Excellent written and verbal communication skills
• Proficiency in the Google suite of applications and familiarity with web content management and communication platforms such as Joomla.

Benefits

Not specified

Pay

$44,000 - $48,000

Schedule

Full-time Non-Exempt