Academic Advisor

About the Role

New Mexico State University's Global Campus seeks two Academic Advisors to guide and support adult learners, promoting retention, persistence, and overall student success. The position includes managing a caseload, collaborating across departments, and using technology to enhance the student experience.

Responsibilities

• Under the general supervision of NMSU Global Campus and the daily work direction of the Associate Director for Academic Online Advising, advise and support NMSU Global students to ensure the retention, persistence, and success of the students in the program.
• Work collaboratively with other departments to support enrollment, program development, and overall student success for adult learners.
• Assess the need for academic support services and monitor the progress of an assigned caseload of students.
• Provide support services for new students, including orientation programs, academic prep programs, assessment and referral for basic skills course work and learning assistance services.
• Work closely with faculty and other departments to accomplish program goals.
• Use strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives.
• Achieve KPIs like persistence, retention, graduation, and student engagement utilizing preferred communication methods, and service level achievement.
• Improve quality of student interaction and engagement by sharing feedback from students.
• Provide service information by answering questions and helping connect students with appropriate experts.
• Ensure policies and procedures are complied with.
• Contact and meet with new and continuing students, resulting in increased enrollment.
• Provide students with information and resources to promote academic progress.
• Stay informed of current and changing rules, regulations and program requirements.
• Record interactions with students in Navigate and other tools.
• Perform other duties as assigned.

Qualifications

Required Education and Experience: Associate's Degree + 2 years of relevant experience or a Bachelor's degree.

Preferred Qualifications

• Technical Connectivity Requirements: For roles that use call systems or provide synchronous support, employees must maintain a stable, low-latency internet connection capable of supporting continuous voice communications without interruption. Wired Ethernet is strongly preferred due to its reliability and call quality. Equivalent wired or business-grade connections may be acceptable if they meet all performance and stability requirements. These requirements are subject to reasonable accommodation in accordance with applicable law. Consumer Wi-Fi–only connections (without a hardwired device connection) are not accepted.

Pay & Schedule

• Target Salary: $43,908.80; Commensurate with experience
• Schedule: Sunday–Thursday, 8am-5pm MST
• Location: Remote. Preference given to candidates in Albuquerque, New Mexico, but available to any eligible states. Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.

Travel and participation in in-person events are an integral part of supporting student and program success in this role.