Academic Admin/Prgm Support Coordinator II

About the role

This position reports to the Director of Finance and Administrative Operations and will work closely with the Chairs of the International Hospitality and Service Innovation Department, and the Management Information Systems (MIS), Marketing, and Analytics Department. As a key member of the Service Center Team working alongside two Senior Staff Assistants, this role enhances communication, streamlines processes, and ensures a productive environment for Saunders' four academic departments.

Hybrid Remote Work Expectations

This is initially an on-campus position, Monday–Friday, 8:00 AM–4:30 PM. After three months and steady progress toward meeting expectations, this position is eligible for one day per week of remote work. There may be the occasional need to work an evening or weekend event.

Essential Duties & Responsibilities

• Addresses both routine and complex, unanticipated issues and inquiries, ensuring timely resolution while maintaining compliance with department and university policies and procedures.
• Collaborates with internal and external stakeholders on confidential matters.
• Acts as a resource for interpreting practices, processes, and policies, providing clear guidance to others.
• Represents the department and program in communications with personnel at various levels, managing and safeguarding sensitive and critical information.
• Advises stakeholders on departmental policies and procedures.
• Assists in the preparation and dissemination of information regarding degree programs, course requirements, curriculum updates, and marketing collateral.
• Manages instructional support tasks such as coordinating course syllabi, administering course evaluations and exams, and responding to student inquiries.
• Provides student services support, including processing tuition waivers, course permits, graduation checks, and tracking student progress.
• Supports the scheduling of courses and assists with academic coordination, ensuring smooth course offerings and scheduling logistics.
• Contributes to student recruitment efforts and accreditation activities such as data analysis, teaching assistant coordination, exam management, and helps coordinate any associated outreach events.
• Assists faculty with grant proposal preparation, tracks grant budgets, and provides guidance on financial processes while responding to inquiries and ensuring policy compliance.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of office management, administrative procedures, and university operations to ensure effective workflow and coordination.
• Knowledge of office software and databases, including tools for scheduling, data analysis, and managing academic records.
• Knowledge of academic program structures, degree requirements, and course curricula to provide accurate information and support to students and faculty.
• Skill in managing and coordinating course schedules, ensuring smooth logistics and alignment with academic calendars.
• Skill in communication and customer service, providing clear and responsive support to students, faculty, and external partners.
• Skill in problem-solving, addressing inquiries, and resolving issues efficiently while maintaining a high level of customer service.
• Ability to coordinate multiple tasks and responsibilities simultaneously, ensuring deadlines are met and operations run smoothly.
• Ability to build positive working relationships with students, faculty, staff, and external partners, enhancing communication and collaboration.
• Ability to maintain accurate and organized records, ensuring that academic and financial documentation is up-to-date and compliant with university standards.

Minimum Education & Experience

• Associate's degree in related field.
• 3 years of relevant experience.
• Equivalent combination of experience and education may be considered.

Job Level Overview

Operations, Administrative, Service, or Technical Support Level 2 – An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry-level staff.

FLSA Category

Non-Exempt

Work Location

Hybrid

Compensation

$17.90 – $28.60 Hourly