AC Startup Technician - E Phoenix

Troubleshooting and Installation

• Work with customers to offer appropriate warranty and product service options.
• Perform final stage checks and corrections for heating and cooling equipment.
• Diagnose and correct malfunctioning systems and components using test equipment and hand tools.
• Locate causes of breakdowns for repairs.
• Assess customer needs and offer relevant products and services.
• Create and maintain a database of leads from retail, retail new construction, and product registration.

Customer Interaction and Relationship Building

• Build strong relationships with vendor partners to stay informed about the latest industry developments.
• Provide feedback on competition and company performance.
• Handle product registration for both retail and new construction installations.

Physical and Technical Requirements

• Lift up to 30 pounds occasionally.
• Access attics and perform tasks requiring physical effort.

Qualifications and Experience

• High school diploma or equivalent.
• One year minimum of residential field experience.
• Two years of experience in start-up, repair, maintenance, and troubleshooting HVAC service issues.
• Experience in retrofit and new construction HVAC installations.
• EPA Certification preferred.
• Valid Driver’s License and clean motor vehicle record.
• Pass drug screen.
• Reliable HVAC tools.

Skills and Abilities

• Excellent verbal and written communication skills.
• Previous “In House Sales” experience.
• Customer service skills.
• High-quality organizational skills.
• Ability to work under pressure and meet deadlines.
• Strong networking and relationship-building abilities.
• Excellent critical thinking and problem-solving skills.