Ability Analyst

Responsibilities

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the FMLA claim
• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusions
• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives

Qualifications

• 2 + years of experience providing quality customer service is required
• 2+ years of claim experience is a plus
• HS Diploma/GED required; Associate or Bachelor’s Degree is a plus
• Medical terminology experience is a plus
• Highly-organized problem solver
• Professional verbal and written communication skills
• Ability to excel in an ever changing high-volume environment
• Readily able to champion change and innovation
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment
• Ability to thrive in a structured team environment
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously

About the Role

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.