ABA Operations Manager

About Us

We are a growing at-home ABA therapy company dedicated to providing high-quality, compassionate services to children and families throughout North Carolina. We are seeking an organized, proactive, and ABA-experienced Operations Manager to support our clinical and administrative operations remotely. This role is ideal for someone who understands the day-to-day flow of ABA services, has experience working with behavior technicians and families, and is comfortable managing scheduling, authorization updates, and operational coordination within the CentralReach system.

Responsibilities

• Manage and coordinate technician schedules for in-home ABA sessions
• Handle scheduling adjustments, cancellations, and rescheduling requests with families
• Communicate professionally with parents regarding scheduling and service updates
• Work closely with behavior technicians and clinical staff to ensure smooth service delivery
• Assist with authorization tracking and scheduling changes related to insurance approvals
• Support administrative and operational workflows across the organization
• Maintain accurate documentation and scheduling information within the CentralReach system
• Troubleshoot scheduling conflicts and help ensure adequate staffing coverage
• Assist with general operations and team coordination as needed

Qualifications

• Must reside in North Carolina
• Experience using the CentralReach system required
• Prior experience in the ABA field strongly preferred
• Experience as an RBT/behavior technician and/or ABA administrative coordinator preferred
• Understanding of ABA therapy terminology, service structures, and scheduling workflows
• Strong organizational and multitasking skills
• Comfortable communicating with parents, technicians, and clinical staff
• Ability to work independently in a fast-paced remote environment
• Strong attention to detail and problem-solving skills

Preferred Experience

• ABA scheduling or operations experience
• Authorization management experience
• Experience supporting remote healthcare or therapy teams
• Knowledge of insurance-based ABA operations

Pay

Starting at $25/hour, based on experience.