AAA - Tow Truck Operator

Why Work For Us?

• Pay: Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• Benefits: 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period, Benefits – Medical, Dental, Vision, wellness program and more!, Paid Holidays, Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities, Collaborative Environment – AAA will value your contribution to providing exceptional service to our members, Free AAA Classic Membership, AAA Product Discounts, Tuition Reimbursement Program

Summary Location

Location: Reno, NV | Schedule: Start times range from 8am, 11am, 1pm, or 3:00 PM – Midnight (Includes Weekends)

Starting Pay

Starting Pay: $22.75/hr + Lucrative Shift Differentials & Monthly Bonuses

Qualifications

• No Experience Needed. We Train the Right People.
• Join a Culture of People Helping People. Ever wanted a job where you genuinely save the day?
• We believe in rewarding our heroes well. We offer a highly competitive earning scale, guaranteed hours, and a robust benefits package that ensures your financial and personal well-being.
• Earnings & Financial Wellbeing Guaranteed Hours: Minimum of 40 hours per week (steady income you can rely on).
• Shift Differentials: Earn an extra $0.75 to $1.50 more per hour depending on your hours and days worked.
• Productivity Incentives: Earn up to an additional $1,900 extra per month just by doing the job you're trained to do!
• 401(k) Retirement: Automatic 3% enrollment (increasing 1% annually) with a company match of up to 6%.
• Commuter Benefits: Save on taxes by setting aside up to $680/month for transit or parking.
• Health & Wellness Benefits: Medical Choices: Choose from our flexible Red, White, or Blue tiers to fit your budget. HSA Company Contribution: Enroll in the Blue Tier, and AAA will contribute $1,000 (Individual) or $2,000 (Family) annually to your health savings. Mental Health Support: 6 free annual sessions with therapists or coaches via Modern Health for you and your family. Dental & Vision: Full coverage for preventive checkups and cleanings. Life Insurance: Company-paid Basic Life and AD&D insurance (1x your annual salary).
• Time Off & Extra Perks: Generous PTO: Accrue up to 136 hours (17 days) of Paid Time Off in your very first year. Paid Holidays: 11 paid holidays per year. Tuition Reimbursement: Ready to grow? We reimburse up to $5,250 per year for job-related degrees or certifications (eligible after 6 months). Free AAA Membership: Enjoy a Free AAA Classic Membership and exclusive discounts on home/auto insurance.

What You’ll Do (Key Responsibilities)

• Operating tow trucks safely and efficiently.
• Performing simple vehicle diagnostics to figure out the issue.
• Providing essential roadside assistance, including tire changes, fuel delivery, and vehicle lock-outs.
• Building trust, problem-solving, and being a calming presence for our members on the scene.
• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Ability to drive a manual/automatic shift vehicle

What We Are Looking For

• No prior towing experience required!
• We provide top-tier, paid training for the role.
• A customer-first mindset and a passion for helping people.
• Willingness and flexibility to work the 8am, 11am, 1pm, or 3:00 PM – Midnight, including weekends.
• A valid driver’s license and a clean driving record (where applicable).