AAA Roadside Assistance Driver

About the role

The AAA Springfield, VA Fleet is seeking full-time drivers to join our Roadside Assistance team. Rain or shine, snow or ice, our technicians help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Technician position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

Qualifications

• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Skills

• Dependable, empathetic and strong customer service skills.
• Strong physical stamina and ability to work in various weather conditions.
• Ability to operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions).
• Effective communication skills, both written and verbal.
• Ability to perform routine vehicle and equipment inspections.
• Ability to lift and carry equipment weighing up to 75 pounds.
• Ability to bend, kneel and balance to change tires, inspect and to push vehicles.
• Ability to use hand tools to provide service.
• Ability to communicate effectively with members and other team members.

Benefits

• A competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits.
• Overtime and monthly bonus opportunities available!

Pay

We offer a competitive hourly rate of $24.15 to $27 based upon on experience and position; paid on a bi-weekly basis.

Schedule

Shift differential for working 2nd shift; Overtime opportunity during peak season.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.