AA Coordinator

Salary Range: $50,000 – $54,000 annually

About the role

The Facilities & Compliance Coordinator supports daily facility operations, coordinates work orders, maintains service quality standards, and ensures customer expectations are met. This position works closely with the customer onsite while representing Oranje and supporting operational needs through effective communication, vendor coordination, inspections, and reporting. The Coordinator serves as a central point of contact for facility concerns, janitorial quality, maintenance requests, vendors, and internal teams to ensure efficient resolution of issues and successful completion of projects.

Responsibilities

• Facility Operations & Work Order Management
  • Monitor daily facility conditions by conducting routine walkthroughs and identifying areas requiring attention.
  • Submit, coordinate, and follow up on work orders to ensure timely completion.
  • Dispatch work orders to the appropriate vendors, contractors, or internal teams based on facility needs.
  • Communicate with vendors and contractors regarding repairs, services, and project requirements.
  • Perform site walks with vendors/contractors to review scope of work and support project coordination.
  • Serve as a vendor escort when required while contractors are performing work onsite.
• Janitorial Quality & Compliance
  • Perform regular facility walkthroughs and inspections to ensure cleaning standards and customer expectations are met.
  • Monitor janitorial service quality and identify areas requiring improvement (may assist in cleaning).
  • Document findings, create reports, and communicate concerns to appropriate teams.
  • Support efforts to reduce service issues and improve customer satisfaction.
  • Review service reports and provide feedback regarding performance.
• Customer & Vendor Coordination
  • Work directly with customer representatives to address requests, concerns, and operational needs.
  • Build and maintain positive working relationships with customers, vendors, contractors, and internal teams.
  • Attend meetings with customers and service providers to review performance, projects, and outstanding issues.
  • Maintain professional communication while representing Oranje and supporting the customer relationship.
• Administrative & Reporting Responsibilities
  • Utilize computer systems and web-based databases to manage information and track facility activities.
  • Export, organize, and review reports from database systems.
  • Maintain accurate records of work orders, inspections, repairs, and project schedules.
  • Track project progress and provide updates to management.
  • Assist with facility-related documentation and reporting needs.

Requirements

• Strong computer skills with the ability to navigate web-based systems and generate reports.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication and customer service skills.
• Ability to identify problems and coordinate solutions.
• Detail-oriented with strong follow-through.
• Experience in facilities, janitorial operations, customer service, or coordination preferred.

Work Environment

• Position is onsite with a desk located within the AA office.
• Requires frequent walking throughout the facility.

Schedule

Monday–Friday, 8:00 AM–5:00 PM (schedule may vary based on operational needs).