A2 Outbound Pick and Replenishment Supervisor

About the role

The Outbound Pick and Replenishment Supervisor is responsible for day-to-day site operations, including supervising warehousing, receiving, and shipping of product. This includes planning inbound and outbound volumes, customer communication activities, space utilization and management, and equipment management. People management responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

Responsibilities

• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs.
• Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost savings measures.
• Maintains operations to achieve prescribed objectives. Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsels, and (where needed) disciplines team members.
• Collaborates with Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Delivers results by leveraging the skills of the right people at the right time.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff.
• Reviews current volume demands to plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Responsible for ensuring effective training is delivered to team members by qualified individuals and ensures adherence to SOPs (DSV and client).
• Ensures leadership team assesses progress of trainees to determine new hire performance and DSV cultural fit.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Requirements

• Must have a high school diploma or GED.
• Bachelor’s degree is preferred.
• 7 years’ experience working in a logistics/distribution/relevant environment.
• 5 years’ experience in a supervisory role.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Demonstrated proficiency in knowledge of applicable WMS systems.

Skills & Abilities

• Education & Experience: Must have a high school diploma or GED. Bachelor’s degree is preferred. 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a supervisory role.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint). Demonstrated proficiency in knowledge of applicable WMS systems.
• Language Skills: English (reading, writing, verbal). Proficiency in business communication at all levels.
• Other: Strong attention to detail, accuracy, and accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

Core Competencies

• Leader of Others: Accountability, Business Acumen, Communication / Building Partnership, Developing Oneself, Developing Others, Drive for Results, Embracing Change, Problem Solving, Empowerment, Leadership Excellence, Leading Change, Problem Solving

Physical Demands

• Occasionally: Handling/Fingering, Sitting
• Frequently: Bending
• Constantly: Walking and Standing
• Ability to Lift/Carry and Push/Pull: 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.