Outbound Shipping Supervisor

Key Responsibilities

• Oversee daily release of outbound orders, ensuring alignment with requested ship dates, cancel dates, and established ship windows.
• Ensure all E-Commerce orders are executed in accordance with defined Service Level Agreements (SLAs).
• Maintain workflow to maintain consistent throughput across Domestic and International shipping functions.
• Partner with Transportation on routing and execution of orders requiring special shipping services or carrier accommodations.
• Proactively identify and resolve issues that may impact on-time performance or customer satisfaction.
• Supervise and support the Shipping Coordinator and shipping team members.
• Provide day-to-day guidance, troubleshooting support, and operational direction.
• Address employee inquiries related to PTO, scheduling, and order processing.
• Foster a collaborative, accountable, and results-oriented team environment.
• Collaborate with Distribution, Customer Service, Logistics, and E-Commerce teams to ensure seamless order fulfillment.
• Escalate operational risks and service concerns in a timely and solution-oriented manner to the Senior Manager of Shipping Operations.
• Support continuous improvement initiatives to enhance efficiency, accuracy, and service performance.

Qualifications

• 3–5 years of experience in distribution, warehouse, or shipping operations.
• Minimum 2 years in a lead or supervisory role.
• Bachelor’s degree preferred.
• Bilingual required.
• Working knowledge of Domestic and International shipping processes.
• Experience operating in SLA-driven and E-Commerce fulfillment environments.
• Knowledge of SAP a plus.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills.

Physical & Schedule Requirements

• Ability to work a flexible schedule, including weekends.
• Overtime required based on business needs.
• Ability to lift, push, and pull up to 50 lbs.

Pay

The base salary range for this position is $60,000 to $70,000 per year. Base salary is determined by individualized factors such as experience and market location.

Benefits

• Access to medical plans, dental plans, vision plan, Life Insurance, Accidental Dismemberment & Death Insurance, Tuition Reimbursement program, 401(k), Short-Term Disability, Long-Term Disability, Parental Leave, Legal Plan, Employee Assistance Program, Pet Insurance, Flexible Spending Account, Critical Illness Insurance, Watch Accommodations/Discounts, Paid Time Off and Company Paid Holidays!

Company Information

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States.

Equal Opportunity Employer

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.