A/V TECHNICIAN II

Responsibilities

• Perform the installation, adjustment, and operation of audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for client events.
• Plan all aspects of video production through computer and audio-visual equipment.
• Provide audio-visual training to clients and other audio-visual technicians.
• Cross-train backup technicians.
• Report to the A/V Production Manager and/or Operations Manager in all aspects of their operations.
• Evaluate equipment specifications and requests, make recommendations to our customers and Operations Managers on new equipment and maintenance requests.
• Works on assigned tasks from the AV production Manager and/or Operations Manager.
• Be able to operate and troubleshoot projectors, video switching equipment, audio equipment (amps, mixers), microphone devices, PCs, and Video Conferencing systems (Tandberg/ Polycom).
• Be able to perform routine maintenance and ensure A/V equipment is clean and organized.
• Reconfigure furniture within conference/meeting rooms and ensure all necessary preparations for scheduled events are completed promptly.
• Perform pre-event checks on A/V systems to ensure the event will have fully operating equipment before the scheduled start.
• Interface with clients and event coordinators on site regarding specific situations and clarify minor event items.
• Provide outstanding customer service by establishing excellent working relationships with team members, clients, and vendors.
• Use experience and judgment to plan and accomplish day-to-day goals and perform a variety of tasks.
• Work under general supervision, and report to the designated supervisor.
• Maintains a professional and positive attitude in a fast-paced and occasionally high-pressure environment.

Requirements

• A high school diploma or equivalent required; Associate or Bachelors degree is preferred.
• 5+ years of experience in the A/V Technology field.
• Audio Visual Technician (AVT) certification or desire to attain is required.
• Must have knowledge or experience with most of the following: setup, testing, use, maintenance, and configuration of audio mixers, digital signal processing, flat panel TV s/Monitors, projectors, projector screens, touch panels control systems, control system processors, room control (lights, monitors, audio systems, etc.) and networking infrastructure as it pertains to audio/visual use.
• Must be able to provide outstanding customer service to clients with “white glove” level service.
• Experience with hotel and large conference center venues is strongly desired.

Preferred Skills/EDU/EXP

• Experience working in a government environment is preferred.
• Excellent communication skills and customer relations acumen.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods using a phone or other forms of business communication.
• Must be able to lift up to 35 pounds at times.