A/V Repair Technician

Rock The House is a nationally recognized Live Event production group working at the intersection of cutting-edge technology and immersive entertainment. We create experiences that hit differently, significantly, and dramatically through our full suite of services: Production, Experiential, Rental, Talent, and Installation. We produce corporate conferences for Fortune 500 brands, festivals seen by millions, and exclusive social events. Cleveland-based with a global portfolio, we thrive where stakes run high and the margin for error sits at zero.

About the role

We're an entertainment company, so our gear goes beyond the typical A/V shop: moving lights, speakers, video walls, DJ equipment, claw machines, and unique arcade-style games. It all goes out the door and back roughly 1,500 times a year, and your job is to keep it event-ready. You'll diagnose problems, fix what makes sense in-house, and make smart calls on what to send out. This role is as much about judgment as technical skill—knowing when a repair is a quick bench fix, when it needs manufacturer attention, or when it's a task that warehouse or temporary labor can handle with guidance.

Responsibilities

• Diagnose and repair audio, lighting, and video equipment—speaker repair, moving light maintenance, DJ gear, in-house electrical, and general small-machine work—plus non-traditional items like claw machines and large interactive games.
• Triage repairs smartly: determine what gets fixed in-house vs. sent out, prioritizing speed and efficiency.
• Own manufacturer relationships: file and ship RMA tickets, manage warranty repairs, and track outsourced fixes.
• Maintain meticulous repair logs—documentation is critical to our operation.
• Lead warehouse and temporary labor on basic repair and QC tasks (cable repair, soldering, inspection) to free your time for skilled work.
• Build and oversee QC and diagnosis processes for gear going out and returning from events.
• Perform preventive maintenance to catch problems before they impact events.
• Manage repair parts inventory and ordering.
• Participate in the Emergency On-Call Technician rotation as needed.

Qualifications

• 2+ years in equipment repair or a related field; audio, lighting, and video experience preferred.
• Strong troubleshooting, organization, and communication skills.
• Proficiency with hand tools, soldering, cable termination, and basic electrical work.
• Basic machinery maintenance knowledge (motors, fans, moving parts).
• Comfort with heights; able to lift 50+ lbs and stay on your feet for extended periods.
• Valid driver’s license with a clean record.
• DOT certification plus tow motor and scissor lift operation (obtained within first 90 days).
• Familiarity with AV consoles, networking, and installations a plus.
• Ability to travel up to 20% of the year.

Skills

• You know the difference between a repair worth your time and one that isn’t—and act on it.
• You document everything. If it’s not in the log, it didn’t happen.
• You’d rather train someone to handle repeatable tasks than do them all yourself.
• You genuinely enjoy figuring out how machines work.

Benefits

• 401(k) with matching
• Health, dental, and life insurance
• Paid time off
• Flexible schedule

Pay

$18.00 - $22.00 per hour, based on experience

Schedule

• Monday to Friday
• Overtime and weekends as needed