A/R - Collections Manager

About the role

The Manager, Accounts Receivable oversees the company's billing, collections, and customer account management functions to ensure timely, accurate, and efficient revenue processing. This role leads the A/R team, setting clear expectations, delegating responsibilities, and implementing process improvements that enhance customer service and collection performance.

Responsibilities

• Supervise the A/R team and provide clear guidance and direction to team members as needed
• Organize, evaluate, and adjust team responsibilities to ensure timely billing and effective collection
• Continuously identify and implement process improvements to enhance customer service and A/R performance
• Delegate tactical tasks appropriately to increase efficiency
• Identify any gaps within the team; Prepare solutions to close and fix these gaps
• Oversee timely and accurate customer invoices
• Ensure consistent and proactive follow-up on outstanding receivables
• Coordinate with field management and other internal teams to resolve billing discrepancies or disputes
• Monitor and report on A/R aging, cash flow projections, and collection metrics
• Serve as a point of contact for customer inquires related to invoices, statements, and payments
• Communicate with vendors to resolve discrepancies and ensure payment
• Build and maintain strong relationships with customer contacts
• Crosstrain in A/P, Payroll, and General Ledger processes to ensure a high level of team support during vacations, unexpected time off, training, and coverage during spikes in workload
• Participate in department and/or company-wide team building exercises or activities to further promote positive company culture
• Coordinate with office and accounting team members to provide coverage during lunches, vacations, or other absences
• Perform other accounting or administrative duties as assigned

Personnel Leadership & Development

• Collaborate with direct and indirect reports to design employee development plans
• Monitor, coach, and provide feedback and growth opportunities to direct reports
• Ensure development of all accounting staff so every task has at least one, and ideally multiple, capable backups
• Assess personal developmental needs and collaborate with Accounting Managers to incorporate goals into a professional development plan
• Identify and prepare high-potential employees for succession planning and advancement opportunities
• Interview and hire prospective employees as needed
• Oversee training for new team members
• Monitor job performance of team members and complete timely performance evaluations
• Provide coaching, counseling, and guidance- serving as a resource for team members' questions and concerns

Safety/Hazard Recognition & Elimination

• Pre-plan and identify the methods to eliminate hazards daily by work task
• Execute skill in observing habits and hazards of others and bringing it to their attention
• Uphold safety as the most important goal of our company
• Support goal of achieving zero accidents
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
• Obtain safety training as expected by all company personnel

Qualifications and Requirements

• High School Diploma (or equivalent) required
• Higher education (or relevant professional training) preferred
• 5 years experience in A/R, administrative support, and bookkeeping required
• Prior experience in billing and/or collections strongly preferred, especially within the construction industry
• 3-5 years experience managing and directing the work of others required

Skills and Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong verbal and written communication skills
• Strong customer service skills
• Ability to reason and think logically in problem-solving situations
• Ability to multi-task and prioritize various daily responsibilities
• Competence to keep personnel information strictly confidential
• Highly detail-oriented with a strong ability to multitask and prioritize responsibilities

Physical Requirements

Office environment, requiring sitting and standing and extended amounts of time using a computer/keyboard at a single workstation.