Collections Manager

Primary Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Handle collection calls and or correspondence in a fast-paced, goal-oriented collections department
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while staying engaged with our customers
• Evaluate and execute necessary bond and lien rights at the account project level
• Utilize negotiation and decision making skills; in addition to strong communication skills
• Demonstrate sensitivity and compassion in difficult situations
• Display personal excellence including punctuality, integrity and accountability
• Work independently and in a team environment
• Think critically and exercise independent judgement
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
• Communicate and follow up effectively with both customers and branch personnel on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Effectively communicate with customers and co-workers both verbally and written
• Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers
• Supervise credit/collections personnel in designated area
• Oversee credit/collections procedures so that the portfolio, departmental and company goals are met

  Why EquipmentShare?

  Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

  We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

  Perks & Benefits

  • Competitive compensation
  • Full medical, dental, and vision coverage for full-time employees
  • Generous PTO + paid holidays
  • 401(k) + company match
  • Gym membership stipend + wellness programs (earn PTO and prizes!)
  • Company events, food truck nights
  • 16 hours of paid volunteer time per year — give back to the community you call home
  • Career advancement, leadership training, and professional development opportunities

  About You

  You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

  We’re looking for people who:

  • See challenges as opportunities
  • Embrace change and continuous improvement
  • Bring energy, effort, and optimism every day

  Skills & Qualifications

  • Strong analytical, decision-making, and problem-solving skills
  • Detail‑oriented, highly organized, and capable of managing multiple priorities in a fast‑paced environment
  • Excellent communication and interpersonal skills
  • Ability to drive process improvements and support system enhancements

  Education and Experience

  • At least 6 years of experience in collections related field required
  • At least 2 years in a related supervisory position required
  • Automation, AI systems experience
  • Associate's degree or higher in Accounting or relevant field preferred
  • National Association of Credit Management (NACM) CBA, CBF or CCE certification preferred
  • Experience in the equipment rental industry specifically, a plus

  Physical Requirements

  • Must be able to sit and work from a computer for prolonged periods

  A Workplace For All

  At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

  We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

  EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.