988 Crisis Navigator

About the role

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. The role provides outbound telephonic calls for individuals who reach out to 988 and are at moderate to high risk of suicide, offering additional support and linkage to appropriate mental health resources.

Responsibilities

• Conduct follow-up calls to individuals who reached out via chat/text and are deemed moderate to high risk for suicide; assess for suicide, update safety plans as needed, and provide linkage to appropriate resources.
• Monitor and measure progress of individuals receiving follow-up services.
• Attend bi-weekly team meetings and supervision.
• Maintain accurate and detailed call reports of each contact.
• Meet ethical and clinical standards in compliance with all accreditation.
• Answer incoming chats/texts from visitors utilizing 988.
• Assist in administrative tasks as needed.

Requirements

• Bachelor’s degree in Behavioral Science, Psychology, Social Work, or Certified Recovery Peer/Recovery Coach.
• One year of crisis intervention or suicide prevention experience preferred.
• Knowledge of suicide assessments and crisis intervention skills.
• Ability to effectively communicate via written, verbal, in-person, and virtual methods.
• High-level customer service skills and professional etiquette.
• Competency in providing service linkage and referrals for programs, services, and community resources.

Schedule

Saturday–Wednesday, 2:00 PM–10:30 PM CST (Thursday and Friday off).

Physical Requirements

• Standing – 20%
• Sitting – 80%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Pay

$15.75–$22.00 per hour.

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.