988 Clinical Supervisor

About the role

The 988 Clinical Supervisor is responsible for the clinical supervision of Lifeline Counselors on the 988 Wisconsin Lifeline team who include a combination of paraprofessionals and bachelor and master degreed level staff.

Responsibilities

• Participate in the development of a system that ensures that all help seekers receive appropriate services.
• Evaluate live interactions or transcripts between Lifeline Counselors and help to ensure compliance with regulatory standards and promote best practices in mental health care delivery.
• Participate in the development of a system that ensures that all Lifeline Counselors receive the appropriate clinical supervision, staff development, and in-service training.
• Advise Clinical Manager on training needs of staff to ensure quality service.
• Provide in-service training opportunities for Lifeline Counselors and other 988 staff.
• Advise the Program Manager, Director, and/or Vice President of any concerns and needs to assure quality services.
• Participate in program evaluation and program planning processes.
• Provide feedback to Lifeline Counselors upon weekly review of documentation and ensure compliance with policy and procedures, ethical standards, and state mandates.

Requirements

• Master's degree in social work or related field
• 3 years of experience providing direct service to help seekers
• Wisconsin State Licensure as Licensed Professional Counselor or Licensed Clinical Social Worker
• Commitment to the ethical treatment of help seekers
• Ability to establish and maintain relationships within and outside the agency in a professional manner
• Ability to recognize and control one's own biases
• Ability to express and transmit ideas and knowledge clearly with reasonable organization and conciseness
• Ability to organize one's own time to meet assigned situations and work demands

Remote Work Requirements

Remote workers are required to sign a Remote Work Agreement and follow Remote Work parameters as detailed in the Employee Handbook. Remote workers must reside in the State of Wisconsin; work for 988 Wisconsin Lifeline must only occur while in the State of Wisconsin. Remote workers must have a private, confidential workspace, the ability to double-lock any confidential information kept at home and appropriately dispose of any confidential information stored at home, and the capacity to plug their computer/phone directly into their modem/router.